General terms and conditions

TERMS AND CONDITIONS

FOR THE PROVISION OF ACCOMMODATION SERVICES

krasnybyt.com – Short-Term Apartment Rentals in Bratislava (www.ubytovanievbratislave.sk)

These Terms and Conditions hereinafter referred to as the “Terms”) govern the rights and obligations of krasnybyt.com s.r.o., as the provider of accommodation services and the person who reserves short-term accommodation (hereinafter referred to as the “Accommodation Provider through the website www.ubytovanievbratislave.sk or through the Rentalls reservation system integrated into this website (hereinafter referred to as the “Guest”).

These Terms form an integral part of every Accommodation Agreement concluded between the Accommodation Provider and the Guest.

These Terms have been prepared in accordance with Act No. 40/1964 Coll., the Civil Code, as amended; Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts; Act No. 253/1998 Coll. on the Registration of Residence of Citizens of the Slovak Republic and the Register of Inhabitants of the Slovak Republic; Act No. 404/2011 Coll. on the Residence of Foreign Nationals; Act No. 582/2004 Coll. on Local Taxes and the Local Fee for Municipal Waste and Minor Construction Waste; and the relevant generally binding regulation of the Capital City of the Slovak Republic, Bratislava, as valid and effective on the date these Terms were prepared.

Article 1 – Identification and Contact Details of the Accommodation Provider

 

 

Article 2 – Definitions of terms

2.1 Accommodation Provider

The Accommodation Provider is the company krasnybyt.com s.r.o. identified in Article 1 of these Terms.

2.2 Guest

The Guest is a natural person who reserves accommodation through the Reservation System, as well as all other persons on whose behalf the Reservation has been made and who stay in the Apartment during the accommodation period.

2.3 Apartment

An Apartment means an individual fully furnished accommodation unit forming part of the Accommodation Provider’s portfolio of properties located in the Bratislava city districts of Staré Mesto, Nové Mesto, Ružinov and Petržalka, selected and reserved by the Guest through the Reservation System.

2.4 Reservation System

The Reservation System means the online reservation and payment system operated by company Rentalls, integrated into the Accommodation Provider’s website in the form of a widget, through which the Guest creates a Reservation and pays the Price.

2.5 Reservation

P made by the Guest to conclude an Accommodation Agreement through the Reservation System, containing, in particular, the stay dates, the number of guests, the selected Apartment and the Guest’s contact details.

2.6 Accommodation Agreement

The Accommodation Agreement (hereinafter referred to as the “Agreement”) means the agreement concluded between the Accommodation Provider and the Guest, the subject matter of which is the provision of short-term accommodation in an Apartment for the agreed Price. The Agreement is concluded at the moment the Reservation is confirmed in accordance with Article 4 of these Terms.

2.7 Price

The Price means the total amount payable for accommodation in the Apartment for the agreed number of nights, as displayed for the Apartment in the Reservation System at the time the Reservation is made.

2.8 Security Deposit

The Security Deposit means the monetary security referred to in Article 5.4 of these Terms.

Article 3 – Subject Matter of the Agreement

3.1 The subject matter of the Agreement is the Accommodation Provider’s obligation to provide the Guest with short-term accommodation in the Apartment for the agreed period and the Guest’s obligation to pay the Price.

3.2 The Accommodation Provider operates a network of fully furnished apartments located in the city of Bratislava, in the districts of Staré Mesto, Nové Mesto, Ružinov and Petržalka. The specific Apartment, its facilities, capacity and location are specified in the Reservation System at the time the Reservation is made.

3.3 The accommodation is intended for temporary short-term stays (for tourism, business or other temporary purposes) and is not intended for permanent residence.

Article 4 – Reservation and Conclusion of the Agreement

4.1 Reservations may be made exclusively through the Reservation System available on the website www.ubytovanievbratislave.sk.

4.2 Before submitting a Reservation, the Guest is obliged to verify the accuracy, completeness and truthfulness of all information provided, in particular the dates of stay, the number of guests and the Guest’s contact details.

4.3 The Accommodation Agreement is concluded at the moment the Accommodation Provider (or the Reservation System acting on its behalf) confirms the Reservation. The Guest shall be notified of the confirmation by e-mail containing a summary of the Reservation.

4.4 By creating and submitting a Reservation, the Guest confirms that they have read, understood and agree to these Terms. Without such confirmation, the Reservation cannot be completed.

4.5 The Agreement is concluded in the Slovak or English language, depending on the language selected by the Guest in the Reservation System.

Article 5 – Pricing, Payment Terms and Security Deposit

5.1 The Price is displayed for the relevant Apartment in the Reservation System at the time the Reservation is made and is binding for that Reservation.

5.2 The Price is payable in advance, generally in full at the time the Reservation is made, through the payment gateway integrated into the Reservation System (online payment by payment card).

5.3 The city tax referred to in Article 9 of these Terms is not included in the Price and shall be paid separately in accordance with Article 9.1.

5.4 Security Deposit Prior to the Guest’s arrival, the Accommodation Provider is entitled, through the Reservation System, to pre-authorise an amount of €50 on the Guest’s payment card as security for any damage caused by the Guest to the Apartment, its furnishings or the common areas of the building.

The pre-authorised amount is not charged to the Guest’s payment card unless damage as referred to in Article 8.5 occurs.

The Security Deposit (pre-authorisation) is generally released within 7 days after the Guest’s departure, provided that no damage to the Apartment, its furnishings or common areas has occurred and these Terms have not been breached.

5.5 If the damage caused exceeds the amount of the Security Deposit, the Accommodation Provider shall be entitled to claim reimbursement from the Guest for the remaining amount.

5.6 The Accommodation Provider shall issue an invoice for the accommodation provided upon the Guest’s request.

Article 6 – Cancellation Policy (Cancellation of Reservation)

6.1 The Guest is entitled to cancel the Reservation free of charge provided that the cancellation is made no later than 120 hours before the agreed check-in time specified in the Reservation confirmation.

In such case, the Accommodation Provider shall refund the Guest the full Price paid within 14 days from the date of cancellation, using the same payment method that was used for the original payment.

6.2 If the Guest cancels the Reservation less than 120 hours before the agreed check-in time, or if the Guest fails to arrive on the agreed date without cancelling the Reservation (no-show), the Accommodation Provider shall be entitled to charge a cancellation fee equal to the Price of the first night’s stay.

If the Reservation is for one night only, the cancellation fee shall be equal to the full Price.

6.3 Any specific cancellation policy presented to the Guest during the booking process in the Reservation System (for example, special promotional rates or non-refundable rates) shall prevail over the general cancellation policy set out in Clauses 6.1 and 6.2 to the extent that it differs therefrom.

6.4 The Accommodation Provider shall be entitled to cancel the Reservation due to force majeure or the objective inability to provide the agreed accommodation (for example, due to an emergency, damage to the Apartment or other unforeseen circumstances).

In such case, the Accommodation Provider shall promptly inform the Guest, refund the full Price paid and, where reasonably possible, offer the Guest alternative accommodation of a comparable standard.

Article 7 – Check-in, Check-out and House Rules

7.1 The standard check-in time is from 3:00 p.m., and the check-out time is by 10:00 a.m. The exact check-in and check-out times for a particular Reservation are specified in the Reservation confirmation.

7.2 The Accommodation Provider offers 24-hour self check-in by means of an access code, key fob or other remote access system. Detailed check-in instructions shall be sent to the Guest by e-mail no later than 2 days before arrival.

7.3 If the Guest remains in the Apartment beyond the agreed check-out time without the prior consent of the Accommodation Provider, the Accommodation Provider shall be entitled to charge the Guest a late check-out fee in accordance with the current price list or, where applicable, a fee equivalent to the Price of an additional night’s stay.

Article 8 – Rights and Obligations of the Guest; Liability for Damage

8.1 The number of persons staying in the Apartment must not exceed the maximum occupancy specified for the Apartment in the Reservation System. Exceeding the maximum occupancy without the prior consent of the Accommodation Provider is prohibited.

8.2 Smoking is strictly prohibited in all Apartments.

8.3 Pets are permitted in the Apartment only with the Accommodation Provider’s prior express consent.

8.4 The Guest shall observe quiet hours between 10:00 p.m. and 7:00 a.m. and shall behave in a manner that does not disturb other residents of the building or neighbouring occupants.

8.5 The Guest shall use the Apartment and its furnishings properly and with due care and shall be liable for any damage caused to the Apartment, its furnishings or the common areas of the building by the Guest or by any persons staying in the Apartment with the Guest during the stay.

8.6 Upon departure, the Guest shall leave the Apartment in the condition in which it was received, taking into account normal wear and tear corresponding to the duration of the stay.

8.7 The Accommodation Provider shall be entitled to use the Security Deposit referred to in Article 5.4 to cover any damage caused by the Guest. This shall be without prejudice to the Accommodation Provider’s right to claim compensation for damage exceeding the amount of the Security Deposit pursuant to Article 5.5.

Article 9 – Accommodation/ City Tax and Guest Registration

9.1 The Guest is obliged to pay the local accommodation tax in accordance with Act No. 582/2004 Coll. on Local Taxes and the Local Fee for Municipal Waste and Minor Construction Waste, as amended, and the relevant generally binding regulation of the Capital City of the Slovak Republic, Bratislava.

The accommodation tax is not included in the Price and shall be paid separately upon arrival (check-in) by payment card, in accordance with the Accommodation Provider’s instructions.

9.2 As of the date these Terms were prepared, the accommodation tax amounts to:

• €3.50 per person per night for accommodation establishments located in the Staré Mesto district; and
• €3.00 per person per night for accommodation establishments located in all other districts of Bratislava.

The applicable accommodation tax shall always be governed by the generally binding regulation in force on the date of the Guest’s stay and may therefore change over time.

9.3 Upon check-in, the Guest shall present a valid identity card or passport for the purpose of maintaining the register of accommodated persons in accordance with Act No. 253/1998 Coll. on the Registration of Residence of Citizens of the Slovak Republic and the Register of Inhabitants of the Slovak Republic and, in the case of foreign Guests, also in accordance with Act No. 404/2011 Coll. on the Residence of Foreign Nationals.

9.4 If the Guest fails to provide the cooperation required under Clause 9.3, the Accommodation Provider shall be entitled to refuse accommodation without the Guest being entitled to a refund of the Price.

Article 10 – Liability for Defects in the Services Provided (Complaints Procedure)

10.1 The Accommodation Provider shall be liable for ensuring that the Apartment and the related services provided correspond to the description and characteristics stated in the Reservation System at the time the Reservation is made.

10.2 If, upon arrival or during the stay, the Guest discovers any defect in the services provided (for example, malfunctioning equipment in the Apartment or any discrepancy between the Apartment and its description in the Reservation System), the Guest shall notify the Accommodation Provider without undue delay by telephone at +421 910 411 195 or by e-mail, in order to allow the Accommodation Provider to remedy the defect or provide the Guest with appropriate compensation.

10.3 The Accommodation Provider shall handle the complaint without undue delay and no later than 30 days from the date on which the complaint is submitted. The Guest shall be informed of the outcome of the complaint by e-mail.

10.4 If the defect cannot be remedied and it substantially impairs or prevents the proper use of the Apartment, the Guest shall be entitled to an appropriate reduction of the Price or, where circumstances permit, to alternative accommodation of a comparable standard.

10.5 The Guest may also submit a complaint in writing to the registered office of the Accommodation Provider specified in Article 1 of these Terms.

Article 11 – Withdrawal from the Agreement

11.1 In accordance with Section §p Ppp19of Act No. 108/2024 Coll. on Consumer Protection, the Guest, as a consumer, is not entitled to withdraw from the Agreement without giving any reason within 14 days from the date of its conclusion, as the subject matter of the Agreement is the provision of accommodation services for purposes other than residential use, and the Accommodation Provider undertakes to provide such services on a specifically agreed date or within a specifically agreed period.